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The following booking conditions form the basis of the contract between you and Nathan Travel. The contract shall be governed in all respects by the English Law. These terms and conditions constitute the terms upon which Nathan Travel has made travel arrangements for you. Theses terms refer to all bookings made by telephone, email or from the online booking system.
Personal data shall be processed in accordance with the data protection act 1998.
Our registration number is Z2016617.
Our VAT number is 934787086
Whilst we have taken every due care and diligence with the production of our website and price list with the information provided by our ATOL members, there may however be occasions beyond our control where certain facilities are withdrawn by the providers or suppliers. We will not be held responsible if for any reason these facilities are withdrawn. No compensation is payable in the event of withdrawal of any facilities. Prices are subject to change, however, once a booking is made and payment is received in full, the price of the holiday or flight will not be subject to any changes.
Flight booking online:
Flights can be booked online through our website www.nathantravel.com. However, for all flight online bookings, you enter into contract with our supplier whom ATOL licence is 5934.
Flight booking by telephone:
All flight bookings over the telephone, you enter into contract with us and our ATOL members 5934 & 3853
Payment:
Full payment must be made 60 days prior to the client’s departure date for a holiday package for air and 42 days for coach holidays. The default currency for all transaction will be Pounds Sterling. If the balance is not paid on time we reserve the right to treat your booking as cancelled by you and apply the cancellation charges. For bookings made on or after the balance due date, the full amount is due at the time of booking. The person making the booking accepts responsibility for paying for all the people on the booking. You must be at least 18 years old to make a booking with us.
Confirmation of a booking:
A booking is confirmed by the issue of an electronic confirmation and invoice at the end of the booking process which you must print and keep. For all other bookings, we will endeavour to send our confirmation to you within 7 days of receiving your booking. You must check all documents you receive from us carefully as soon as you receive them. We cannot accept any liability if we are not notified of any inaccuracy in any document within 5 days of us sending it out.
Delays:
On occasions, there may be delays or missed departures due to failure of transportation or other circumstances. We cannot be held liable if any accommodations booked are not available on arrival unless the property is notified directly using the telephone number provided on the voucher. Refunds will not be given for any no shows or curtailment of stay.
Cancellations and alterations:
If you wish to cancel or alter a booking, written notification must be given to Nathan Travel at Johns House, 54 St Johns Square, London EC1V 4JL. The date of cancellation /alteration will be the date we receive the written notice. Rooms or any booking subject to a cancellation cannot be held off without a name or with a false name. In the event of cancellation or any amendment, the following charges will apply in addition to the supplier’s charges.
14 days prior to the departure £35 fee will be charged for the cancellation or amendment for any holiday or accommodation
Less than 14 days before the departure date, no refund will be given.
No refund is given for any flights booking cancellation. A £50 will be charged for any amendments of a flight ticket in addition to our suppliers’ fees or charges.
No refunds are given for any deposit paid to the company.
Refunds:
Refund is sent by cheque via post. We can also send by bank transfer to UK or international accounts. All bank charges must be payable by you. It is your responsibility to update us with any change of address. If you have not received your refund within 28 days of the cancellation for the following reason absence, moved address, or holiday, we will send you another cheque immediately and it is subject to a cheque cancellation fee of £15.
Special requests:
We will always where possible pass on any requests to hotel/property/airline but no guarantee can be given that a request will be honoured, therefore any reservation made, will not be conditional upon the confirmation of a special request.
Travel insurance:
We strongly recommend that you do not travel without adequate travel insurance for your protection and peace of mind. Please be aware that some airlines or tour operators many not allow you to travel without insurance. It is your responsibility to ensure that you have purchased adequate travel insurance prior the departure. You will be advised at the time of booking when the travel insurance is compulsory for your holiday. In this case, failure to purchase a travel insurance may result to the cancellation of your booking and no refund will be given. If you have purchased a travel insurance from another company, you must provide documentation that is required to satisfy our requirement.
Force Majeure:
There may be occasions where a reservation is cancelled or disrupted by reason of “force majeure”, this means unusual and unforeseeable circumstances beyond our control, the consequences of which neither our suppliers or ourselves can avoid. Examples are war, or threat of war, riots, civil strife, terrorism, industrial disputes, natural or nuclear disaster, fire, adverse weather or similar events beyond our control and in these circumstances we regret we cannot offer any refunds, compensation or claims.
Your responsibility:
If your behaviour is considered to be disruptive and affects other holidaymakers, employees or third parties, we will not be responsible for any additional costs that your will have to pay as a result of such behaviour. If you are prevented from travelling because, in the opinion of any person in authority, they appear to be disruptive we will have no further liability to complete their holiday arrangements and will not be liable for any refund or compensation.
Conditions of suppliers:
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions are available on request and at the time of booking from ourselves and the supplier concerned.
Passengers with Health Consideration /Disabilities:
Our holiday may not be suitable for people with certain disabilities or medical conditions. If you have a disability, coaches can be difficult to get on and off and some of our hotels do not offer ground/lower floor accommodation on lifts/easy access. We always endeavour to assist if we reasonably can where additional equipment needs to be transported in relation to a disability or medical problem.
Financial Protection:
Our Partners hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 3880 and 1220for Holiday Packages)). When you buy an ATOL protected air inclusive holiday or flight from us, you will receive a confirmation invoice from us confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. The air inclusive holidays and flights we arrange are ATOL protected, providing either the person who pays for the booking is present in the U.K. when the booking is made, or the first leg of any flight or flights we arrange for you commences in the U.K. For further information, visit the ATOL website at www.atol.org.uk. Our Partner for Holiday Packages is a member of ABTA (ABTA number V3582). If your holiday does not include flights, ABTA will financially protect your holiday in the same way except that, if already abroad, you will be returned to the point where your contracted arrangements with us commenced. Please go to www.abta.com for a copy of the guide to ABTA’s scheme of Financial Protection. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
Important Notice:
This details online are believed to be accurate at the time of going live. PLEASE NOTE: there may be changes to the content of this web site which, where known at the time of booking, will be notified to you by us or our ATOL members before any contract between us is concluded. In some cases, holidays contained on this web site may operate subject to there being a minimum number of bookings. For air inclusive holidays, we impose a deadline of four weeks prior to the date of departure before deciding if sufficient passengers have booked to travel. For all other holidays, this deadline is the date by which full payment of the holiday must be made. In the event that minimum numbers have not been reached, our ATOL member 3880 and 1220 reserve the right to cancel your holiday and refund all monies paid and excludes our administration fees.
Complaints:
You must direct any complaints immediately to the attention of the complaints team at Nathan Travel. We should receive the complaint in writing or by email at complaints@nathantravel.com. We will endeavour to deal with any matter within 28 days.
Marketing:
If you have made an enquiry or booking at Nathan Travel, your personal details will be stored on our database and we will contact you for marketing purpose at anytime.
If you do not want to receive any marketing emails, mails or calls from us in the future, please send us an email to unsubscribe@nathantravel.com |
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